Shipping Policy

Last updated: August 24, 2026

Thank you for shopping at Kalijy. We want to ensure your order reaches you as quickly and safely as possible. Please review our shipping policy below.

1. Processing Time

All orders are processed within 1–3 business days after payment confirmation (excluding weekends and public holidays). You will receive an email notification with tracking information once your order has been shipped.

During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience.

2. Shipping Methods and Delivery Times

We offer the following shipping options:

Standard Shipping: 5–10 business days
Express Shipping: 2–5 business days
International Shipping: 10–21 business days (varies by destination)

Delivery times are estimates and begin from the date of shipment, not the date of order. Actual delivery times may vary due to carrier delays, customs processing, or other factors beyond our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location, the weight of your order, and the selected shipping method. Any applicable shipping fees will be displayed before you complete your purchase.

We may offer free shipping promotions from time to time. Check our website for current offers.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier's website. Please allow up to 24 hours for tracking information to become active.

5. International Shipping

We ship to many countries worldwide. International orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in our shipping fees. We recommend checking with your local customs office for more information before placing an order.

6. Undeliverable Packages

If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal of delivery, we will contact you to arrange re-shipment. Additional shipping fees may apply. We are not responsible for packages delivered to an incorrect address provided by the customer.

7. Lost or Stolen Packages

If your tracking information shows your package as delivered but you have not received it, please:

Check with neighbors or building management
Contact the shipping carrier directly with your tracking number
Contact us at support@kalijy.com if the issue is not resolved within 3 business days

We are not responsible for packages that are lost or stolen after confirmed delivery.

8. Contact Us

If you have any questions about your shipment, please contact us at:
Email: support@kalijy.com
Website: kalijystore.myshopify.com