Refund & Return Policy

Refund & Return Policy

Last updated: August 24, 2026

At Kalijy, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please read our policy carefully before initiating a return.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be returned within 30 days of the delivery date
  • The item must be unused, unworn, and in the same condition that you received it
  • The item must be in its original packaging with all tags attached
  • You must have proof of purchase (order confirmation or receipt)

2. Non-Returnable Items

The following items cannot be returned:

  • Items marked as final sale or non-returnable at the time of purchase
  • Downloadable digital products
  • Gift cards
  • Items that have been used, damaged, or altered after delivery
  • Perishable goods

3. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact us at support@kalijy.com with your order number and reason for return
  2. We will review your request and send you a Return Merchandise Authorization (RMA) number and return instructions within 2 business days
  3. Pack the item securely and include your RMA number on the outside of the package
  4. Ship the item to the address provided in our return instructions

Note: Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item sent, defective product, etc.).

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 5–10 business days
  • Refunds will be issued to the original payment method used at checkout
  • Original shipping charges are non-refundable unless the return is due to our error

5. Exchanges

If you would like to exchange an item for a different size, color, or product, please contact us at support@kalijy.com. Exchanges are subject to product availability. If the desired item is not available, we will issue a refund instead.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery at support@kalijy.com with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.

7. Late or Missing Refunds

If you have not received your refund within the stated timeframe, please:

  1. Check your bank account again
  2. Contact your credit card company — it may take some time before your refund is officially posted
  3. Contact your bank, as there is often some processing time
  4. If you have done all of this and still have not received your refund, please contact us at support@kalijy.com

8. Contact Us

For any questions about our Refund & Return Policy, please contact us at:
Email: support@kalijy.com
Website: kalijystore.myshopify.com